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Terms of Sales

Terms of Sales :

Article 1
Unless otherwise agreed and expressly accepted by both parties, only the general and specific conditions of this estimate, order form, order form, delivery note or invoice apply.

Article 2
Unless previously agreed in writing, all our invoices are payable in cash.

Article 3
All our invoices in the event of non-payment, will be increased, as of right, without notice of interest at the legal rate for the consumer and at the commercial rate for the companies as well as a fixed compensation of 40 € for delay of payment and postal of the second reminder.

Article 4
The flowers and plants being perishable and fragile products, in the event of purchase at the store, no claim after the delivery of the goods to the customer can be made. In the event of delivery, if the recipient is the customer, any complaint must, to be taken into account, take place at the time of delivery. In the event of non-compliance or poor quality of the product (freshness) delivered or missing, the customer must state precise reservations, dated and signed on the delivery slip. In the event of delivery to a third party, the complaint must be sent by the customer via email (info@helianthusbrussels.com) within 24 hours. Special care is given to our merchandise and it will be replaced in the event of a complaint within the said period.
For all other non-perishable items (candles, vases etc.) in the event of purchase both at the store and delivered, the customer must lodge a complaint within eight days of purchase or delivery.

Article 5
In the event of a dispute and / or litigation, only the Courts of Brussels are competent.